As our products are perishable, all food sales are final. Castle Kitchen will be happy to replace any item(s) in the unlikely event that they might be damaged during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Castle Kitchen is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us. If you need to exchange product for the same item, send us an email at email@example.com and send your item to: 639 Dupont Street Suite #139 Toronto Ontario CA M6G 1Z4. You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.